Current known issues
My Health Story experiences minor issues during website and software updates.
The website is attended to daily, and most often, any minor issues are sorted within a day, but some issues can take a little longer to fix – please be patient with us; we are a small team.
We will record any known issues below. If you experience any issues not outlined below or require more information about the known issues, please get in touch with us so we can attend to them immediately or help you resolve the issue.
Current known issues and developments
- The My Health Story account system has been updated. If you are experiencing issues logging in, please follow these instructions.
- If you experience a ‘time-out’ or ‘expired session’ error, make sure you have added your subscription or renewal order to your cart
- If you are in a system loop trying to reset your password, click on the reset password link from the email notification, then select the ‘reset password’ button without entering your email address. The reset options should appear. We’re working on this glitch right now!
- When applying new developments to the My Health Story website the resource may be inaccessible for a few minutes while the updates are being installed. Please save any lengthy edits as you go.
- Does our website look strange? Hit your ‘refresh’ button and clear your browser cookies/cache. Caching is a great way to speed up websites, however, this can also cause problems with updates. You could be seeing a website your browser ‘remembers’. Please, read browser caching here.
Did we miss something?
Please notify us of any ongoing or concerning issues.